Terms & Conditions

Get Tickets to the Hottest Shows and Events with Ease

1. INTRODUCTION

At Ojuromedia.com, we are dedicated to ensuring that your experience when purchasing tickets for events and shows in Nigeria is transparent, secure, and satisfying. This Refund and Return Policy (“Policy”) is designed to clearly explain the circumstances under which refunds or exchanges may be granted for tickets purchased through our website. This Policy applies to all Ticket Buyers and Event Organizers using our platform and serves as a binding agreement between you (the “User”) and Ojuromedia.com regarding the handling of refund and return requests.

This Policy sets forth the procedures and conditions for processing refunds or returns, the rights and responsibilities of Ticket Buyers, and the limitations of liability related to ticket sales. It is intended to provide clarity in situations such as event cancellations, significant changes to event schedules, or discrepancies in ticket information. By purchasing tickets through Ojuromedia.com, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Refund and Return Policy.

2. DEFINITIONS

For the purposes of this Policy, the following definitions apply:

  • “Ticket”: A digital or printed pass purchased through Ojuromedia.com that grants the holder entry to an event, show, concert, or performance.

  • “Ticket Buyer”: Any individual who purchases a Ticket via Ojuromedia.com.

  • “Event Organizer”: The entity, individual, or company that arranges and promotes an event, and whose ticket sale is facilitated through Ojuromedia.com.

  • “Event”: Any public or private show, performance, concert, festival, or entertainment activity listed on the Website.

  • “Refund”: The return of funds to the Ticket Buyer as a result of a valid cancellation or exchange request.

  • “Cancellation”: The termination or annulment of an Event, either by the Event Organizer or as stipulated by this Policy.

  • “Exchange”: The process of substituting one ticket for another, typically in cases where the Event has been rescheduled or when the Ticket Buyer is unable to attend the event on the originally scheduled date.

3. GENERAL REFUND AND RETURN POLICY

3.1 Overview

Our refund and return policy is designed to balance the interests of Ticket Buyers, Event Organizers, and Ojuromedia.com. In most cases, tickets purchased through our platform are final and non-refundable. However, under specific circumstances detailed below, a Ticket Buyer may be entitled to a refund or exchange. The following sections describe the criteria and processes for refund and return requests.

3.2 Scope of Refunds

Refunds may be considered under the following conditions:

  • Event Cancellation by Organizer: When an event is canceled outright by the Event Organizer.

  • Significant Event Rescheduling: When an event is rescheduled to a date that is substantially different from the original date and is not acceptable to the Ticket Buyer.

  • Material Changes to Event Details: When there is a significant discrepancy between the event details as advertised and the actual event delivered (e.g., location changes, changes in performing artists that materially affect the event experience).

  • Technical or Transaction Errors: In the event of a technical error during the transaction process that results in an incorrect charge or duplicate payment.

  • Compliance with Applicable Laws: In certain cases mandated by Nigerian consumer protection laws or other regulatory requirements, refunds may be processed.

3.3 Non-Refundable Situations

In general, ticket purchases are considered final, and refunds are not provided for:

  • Buyer’s Change of Mind: Ticket Buyers cannot cancel or return tickets simply because they have changed their mind or are no longer interested in attending the event.

  • Transfer or Resale of Tickets: Refunds will not be issued for tickets that have been transferred, resold, or otherwise disposed of by the Ticket Buyer unless such action is directly approved by Ojuromedia.com.

  • Failure to Attend: No refunds will be provided for no-shows or for tickets used in part, even if the Ticket Buyer attends only a portion of the event.

4. DETAILED REFUND SCENARIOS

4.1 Event Cancellation by the Event Organizer

4.1.1 Organizer-Initiated Cancellations

  • Notification and Refund Process: If an Event Organizer cancels an event, Ojuromedia.com will notify all affected Ticket Buyers via the email address provided during the purchase. Upon cancellation, Ticket Buyers are eligible for a refund of the purchase price, less any non-refundable service or transaction fees, subject to the Organizer’s specific refund terms.

  • Refund Timeframe: Refunds will be processed within a maximum of 30 days from the date of the cancellation notification. Ticket Buyers will receive an email confirmation once their refund has been initiated.

  • Alternative Options: In some cases, the Event Organizer may offer an option to exchange tickets for an alternative event or rescheduled date instead of a full refund. Such alternatives will be communicated to the Ticket Buyer at the time of cancellation.

4.1.2 Partial Cancellations

  • Definition: Partial cancellations refer to situations where only a portion of an event (such as a segment of a festival or a particular performance) is canceled.

  • Refund Eligibility: In such cases, refunds may be issued proportionately for the canceled portion of the event. The calculation of the refund amount will be based on the proportion of the event’s overall value that has been canceled.

  • Communication: Ticket Buyers will be informed of the details regarding the partial cancellation and the corresponding refund or alternative arrangements.

4.2 Significant Event Rescheduling

4.2.1 Rescheduled Events

  • Notification: If an event is rescheduled to a new date or time that differs significantly from the original schedule, Ticket Buyers will be notified via email. The new schedule will be provided along with instructions on how to proceed.

  • Acceptance or Refund Option: Ticket Buyers will have the option to either:

    • Accept the new date and time, thereby automatically validating their ticket for the rescheduled event.

    • Request a refund if the new schedule is unacceptable. Refund requests for rescheduled events must be submitted within [Insert Number] days from the notification date.

  • Refund Conditions: Refunds for rescheduled events will be processed as long as the request is made within the specified timeframe and the Ticket Buyer does not confirm attendance for the rescheduled date.

  • Processing Time: Refunds for rescheduled events will follow the same processing timeline as organizer-initiated cancellations.

4.3 Material Changes to Event Details

4.3.1 Changes Affecting Event Experience

  • Definition: Material changes refer to alterations in the event that significantly impact the experience promised at the time of purchase. Examples include:

    • Changes in the main performing artist or band.

    • Significant modifications to the venue or location.

    • Alterations to the advertised duration or content of the event.

  • Refund or Exchange Option: When such changes occur, Ticket Buyers may be offered:

    • A refund of the purchase price, less any applicable non-refundable fees.

    • An exchange of tickets for a different event or performance if offered by the Event Organizer.

  • Notification Process: Affected Ticket Buyers will be contacted via email with a detailed explanation of the changes and the options available to them.

  • Timeframe for Requests: Refund or exchange requests must be submitted within [Insert Number] days of receiving the notification regarding the material change.

4.4 Technical or Transaction Errors

4.4.1 Duplicate or Incorrect Charges

  • Error Identification: In the event of duplicate charges or any technical error resulting in an incorrect amount being charged, Ticket Buyers should contact our customer support immediately.

  • Investigation and Resolution: Once a valid error is identified, Ojuromedia.com will initiate an investigation and take steps to correct the error by processing a refund for the incorrect amount.

  • Timeframe: The refund for technical or transaction errors will be processed as promptly as possible, typically within 14 business days from the time the error is verified.

  • Communication: Ticket Buyers will be informed of the resolution and any steps they may need to take to ensure their account reflects the corrected amount.

5. THE REFUND AND RETURN PROCESS

5.1 Initiating a Refund Request

5.1.1 Submission Process

  • Online Form: Ticket Buyers must use the refund request form available on our website. The form will require you to provide details such as your order number, email address used for the purchase, and the reason for the refund request.

  • Supporting Documentation: In cases where additional evidence is required (e.g., confirmation of event cancellation by the Organizer), Ticket Buyers may be asked to provide supporting documentation.

  • Customer Support: Alternatively, you may contact our customer support team directly via email or phone. Our team will guide you through the refund request process and ensure that your request is documented.

5.1.2 Acknowledgment of Request

  • Confirmation Email: Upon submission of your refund request, you will receive an acknowledgment email confirming that your request has been received.

  • Case Number: Your refund request will be assigned a unique case number for reference. Please keep this number handy for all future communications regarding your request.

5.2 Evaluation of Refund Requests

5.2.1 Verification Process

  • Review: Our customer support team will review your refund request to ensure that it meets the criteria outlined in this Policy.

  • Communication: If additional information or clarification is required, we will contact you via the email address provided in your request.

  • Decision Notification: Once your request has been evaluated, you will receive a notification informing you whether your refund request has been approved or denied, along with a detailed explanation of the decision.

5.2.2 Criteria for Approval

Refund requests will be approved if they meet the following criteria:

  • The event was canceled by the Organizer, or a significant rescheduling occurred and the Ticket Buyer opted for a refund.

  • Material changes to the event details have been substantiated, and the Ticket Buyer did not consent to the new terms.

  • Technical or transactional errors have been verified through our investigation process.

  • The refund request was submitted within the timeframe specified in this Policy and any additional guidelines provided at the time of purchase.

5.3 Refund Processing

5.3.1 Refund Method

  • Original Payment Method: Refunds will generally be issued using the same payment method used for the original purchase.

  • Alternative Arrangements: In exceptional cases where the original payment method is unavailable, we may offer an alternative method of refunding the amount due.

  • Non-Refundable Fees: Please note that certain service fees, transaction fees, and administrative fees may be non-refundable as specified during the ticket purchase process.

5.3.2 Processing Timeframe

  • Standard Processing Time: Once approved, refunds will be processed within a maximum of 30 days. However, processing times may vary depending on the payment provider’s policies and banking procedures.

  • Delays: In the event of any delays, you will be notified promptly along with an updated estimated timeframe for the completion of the refund process.

5.3.3 Partial Refunds

  • Calculation: In cases of partial cancellations or partial event attendance, the refund amount will be calculated proportionately based on the value of the canceled portion of the event.

  • Communication: The calculation method and resulting refund amount will be communicated to you prior to processing the refund.

6. EXCHANGES AND CREDITS

6.1 Ticket Exchanges

6.1.1 Exchange Eligibility

  • Rescheduled or Materially Changed Events: In instances where an event is rescheduled or materially altered, Ticket Buyers may have the option to exchange their tickets for the new date or an alternative event.

  • Process: To request an exchange, please contact our customer support team or use the online exchange form available on the website. Provide your order details and the reason for the exchange.

  • Confirmation: Upon verification of your eligibility, your original ticket will be marked as exchanged and a new ticket will be issued for the updated event details.

6.1.2 Exchange Fees

  • Administrative Fees: In some cases, a nominal administrative fee may apply when processing a ticket exchange. This fee will be clearly communicated prior to confirming the exchange.

  • No Additional Charges: The exchange fee will not exceed the difference in price, if any, between the original and the new ticket. If the new ticket is less expensive, you may be eligible for a refund of the difference in price, subject to the same processing timelines as outlined above.

6.2 Credit Options

6.2.1 Event Credit Issuance

  • Credit in Lieu of Refund: In certain cases, instead of a full refund, Ticket Buyers may be offered event credits which can be used for future purchases on Ojuromedia.com. This option may be offered when an event is rescheduled or canceled.

  • Terms and Conditions: Credits are subject to specific terms and conditions, including validity periods and usage limitations. Details regarding the event credits will be provided at the time the credit is issued.

  • Non-Transferable: Event credits are non-transferable and may only be used by the original Ticket Buyer unless explicitly stated otherwise.

7. CANCELLATION BY TICKET BUYERS

7.1 Buyer-Initiated Cancellations

7.1.1 General Rule

  • Finality of Purchase: Generally, all ticket purchases are final. Once a ticket is purchased, the transaction is considered complete and non-refundable, except under circumstances where the event is canceled or materially changed.

  • No-Show Policy: Ticket Buyers who fail to attend the event (no-shows) will not be eligible for a refund or credit, even if the event proceeds as scheduled.

7.1.2 Special Circumstances

  • Exceptional Requests: In rare cases where exceptional circumstances prevent attendance, Ticket Buyers may submit a cancellation request along with supporting documentation (e.g., a medical certificate). Such requests will be evaluated on a case-by-case basis at the sole discretion of Ojuromedia.com.

  • Approval: Approval of a cancellation request under exceptional circumstances is not guaranteed and will be subject to review by our customer support team, taking into account all relevant factors.

8. LIMITATIONS AND EXCLUSIONS

8.1 Scope of Liability

  • No Guarantee of Refund: Except as expressly provided in this Policy, Ojuromedia.com makes no guarantees regarding the refundability or returnability of tickets. Ticket purchases remain subject to the terms agreed upon at the time of sale.

  • Third-Party Responsibilities: In instances where refunds or exchanges are dependent upon the actions or policies of an Event Organizer or third-party service provider, Ojuromedia.com shall not be held liable for delays, disputes, or discrepancies arising from such external factors.

8.2 Exclusions

  • Force Majeure: In circumstances deemed to be force majeure (e.g., natural disasters, acts of terrorism, governmental restrictions), refund and return requests may be handled differently, and Ojuromedia.com reserves the right to offer alternative resolutions including event credits or rescheduling options.

  • Non-Compliance: Any refund or exchange request that does not comply with the procedures and timelines outlined in this Policy may be subject to denial. It is the responsibility of the Ticket Buyer to ensure that all conditions and requirements are met when submitting a request.

9. DISPUTE RESOLUTION AND ESCALATION

9.1 Informal Resolution

  • Initial Contact: Should any dispute or disagreement arise regarding a refund or return request, Ticket Buyers are encouraged to contact our customer support team immediately to discuss the issue. We are committed to resolving disputes amicably and in good faith.

  • Communication Channels: All disputes should be communicated via email or phone. Written correspondence is encouraged to maintain an accurate record of the resolution process.

9.2 Formal Dispute Resolution

  • Mediation and Arbitration: If an informal resolution cannot be reached, disputes may be escalated to mediation or arbitration as stipulated under Nigerian law. Both parties agree to participate in the dispute resolution process in a timely and cooperative manner.

  • Legal Recourse: In the event that mediation or arbitration fails to resolve the dispute, the matter may be taken to a court of competent jurisdiction in Benin City, Nigeria. By purchasing tickets through Ojuromedia.com, Ticket Buyers agree to submit to the exclusive jurisdiction of such courts for any legal proceedings.

10. AMENDMENTS TO THIS POLICY

10.1 Policy Modifications

  • Right to Amend: Ojuromedia.com reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

  • Notification of Changes: Significant changes to this Policy will be communicated via email and/or a prominent notice on our website. Continued use of our services following such modifications will constitute your acceptance of the updated Policy.

10.2 Historical Versions

  • Archive: Previous versions of this Refund and Return Policy may be maintained for record-keeping and reference purposes. Users may request access to historical versions upon contacting our customer support team.

11. CUSTOMER SUPPORT AND CONTACT INFORMATION

11.1 Assistance with Refunds and Exchanges

  • Support Channels: For any questions regarding your refund or return request, or for assistance with the process, please contact our customer support team. We are available during our regular business hours to address your concerns.

  • Contact Details:

    • Email: info@ojorumedia.com

    • Phone: +234 803 861 2863

    • Address: Airport Road, Benin City, Nigeria

  • Response Time: We strive to respond to all inquiries and refund-related queries within 48 hours during normal business days.

11.2 Feedback and Continuous Improvement

  • Feedback Opportunity: We welcome feedback regarding our refund and return process. Your input helps us to continuously improve our services and provide a better experience for all Ticket Buyers.

  • Surveys and Follow-Ups: Occasionally, we may reach out to customers for feedback following a refund or exchange process to ensure that your experience has been satisfactory.

12. FINAL REMARKS

This Refund and Return Policy is an integral part of your overall agreement with Ojuromedia.com when purchasing tickets for events and shows in Nigeria. It is intended to provide clarity on the rights and obligations of both Ticket Buyers and Ojuromedia.com regarding refunds, exchanges, and cancellations.

By completing a ticket purchase on our platform, you acknowledge that you have read, understood, and agreed to the terms set forth in this Refund and Return Policy. We strongly advise all Ticket Buyers to review this policy carefully prior to making a purchase and to retain a copy for future reference.

Your trust is important to us, and we are committed to ensuring that all refund and return requests are handled in a fair, transparent, and timely manner. In the event that circumstances beyond our control affect an event or your ability to attend, we will work diligently to resolve any issues and provide you with the most appropriate solution under the terms of this Policy.

IN WITNESS WHEREOF, by using Ojuromedia.com for your ticket purchases, you acknowledge that you have read, understood, and accepted this Refund and Return Policy. Should you have any questions or require further clarification, please do not hesitate to contact our customer support team using the details provided above.

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