Privacy Policy

Get Tickets to the Hottest Shows and Events with Ease

Effective Date: 1st April 2025
Last Updated: 1st April 2025

1. INTRODUCTION

Welcome to Ojuromedia.com (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect the information you provide when you visit our website, register for an account, purchase tickets for events and shows, or otherwise interact with our Services. By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not access or use our website.

This document is intended for users accessing our website from Nigeria and other jurisdictions. It applies to all users and covers all data processing activities performed by or on behalf of Ojuromedia.com. We encourage you to read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. SCOPE AND PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy explains:

The types of information we collect from you.
The methods used to collect your personal data.
How we use, process, and store your information.
The circumstances under which we may share your data with third parties.
The security measures in place to protect your information.
Your rights regarding your personal data.
How to contact us if you have any questions or concerns.

We aim to be as transparent as possible regarding our practices. The purpose of this document is not only to inform you about how your data is used, but also to help you understand and exercise your rights regarding the personal information you share with us.

3. DEFINITIONS

For the purposes of this Privacy Policy, the following terms shall have the meanings indicated below:

“Personal Data” or “Personal Information”: Any information that relates to an identified or identifiable natural person. This includes, but is not limited to, your name, email address, telephone number, postal address, payment information, IP address, browser type, device information, and other data that can be used to identify you.
“Non-Personal Data”: Information that does not identify you individually. This may include aggregated data, anonymized information, and data collected through cookies or other tracking technologies.
“Cookies”: Small files stored on your device that help us improve your online experience. They contain information about your browsing habits and preferences.
“Third Parties”: Other companies, organizations, or individuals that we may share your data with, subject to the terms of this Privacy Policy.
“Services”: All functionalities, features, and activities provided by our website, including but not limited to ticket sales, event listings, user account management, marketing, and communications.

4. INFORMATION WE COLLECT

We collect various types of information from and about our users in order to provide you with the best possible experience on our website. Our information collection practices are designed to be transparent and aligned with the purposes of our Services.

4.1 Information You Provide Directly

When you use our website, register for an account, or make a purchase, we may collect the following types of information directly from you:

Registration Information: When you create an account, we collect your full name, email address, phone number, and password. You may also choose to provide additional details such as your date of birth, gender, or other personal preferences.
Transaction and Payment Information: When you purchase tickets or make other transactions through our website, we collect information about your purchase, including your credit or debit card details, billing address, and other financial data. This information is processed securely by our payment partners and is not stored on our servers.
Communication Data: When you contact our customer service or otherwise communicate with us (e.g., via email, chat, or social media), we collect the content of your messages, including any attachments.
Survey and Feedback Information: We may collect additional information if you participate in surveys, contests, or other interactive features on our website. This may include your opinions, feedback, and any other content you provide.

4.2 Information Collected Automatically

We automatically collect certain information about your visit to our website using cookies, web beacons, and similar technologies. This information may include:

Usage Data: Information about how you use our website, including the pages you visit, the links you click, the duration of your visit, and the type of device and browser you are using.
Log Files: When you visit our website, our servers automatically record information that your browser sends. This may include your IP address, browser type, operating system, referring URL, and the date and time of your visit.
Cookies and Tracking Technologies: We use cookies to improve your user experience, analyze website traffic, and provide targeted content and advertising. You can control the use of cookies through your browser settings, but please note that some parts of our website may not function properly if you disable cookies.

4.3 Information from Third Parties

We may receive information about you from third-party sources, such as:

Social Media Platforms: If you choose to register or log in using your social media account, we may collect information from that account, subject to your privacy settings on that platform.
Analytics Providers: We use third-party analytics services (e.g., Google Analytics) to help us understand how users interact with our website. These services may collect information about your use of our website and other websites.
Marketing Partners: In order to provide you with a personalized experience, we may receive information about you from our marketing partners, which may include demographic data, preferences, and interests.

4.4 Information Collected from Mobile Devices

If you access our website through a mobile device or download our mobile application, we may collect additional information such as:

Device Information: Data regarding your mobile device, including the device model, operating system, unique device identifiers, and mobile network information.
Location Information: With your consent, we may collect information about your location using GPS or other location-based services. This information is used to tailor content and services to your location.

5. HOW WE USE YOUR INFORMATION

The information we collect is used for a variety of purposes, all of which are designed to enhance your experience on our website and improve our Services. Below is a detailed explanation of the purposes for which we use your personal data.

5.1 Provision of Services

We use your information to provide you with the Services you have requested. This includes:

Ticket Purchases and Event Information: Processing your transactions, generating digital tickets, and providing you with detailed event information.
Account Management: Creating, maintaining, and managing your user account, including password recovery and account settings.
Customer Support: Responding to your inquiries, resolving issues, and providing support through our customer service channels.

5.2 Personalization and Improvement of Our Services

Your information helps us personalize your experience and continually improve our website. For instance:

Customized Content: We may use your data to present content, recommendations, and event suggestions tailored to your preferences and previous interactions.
User Experience: Analyzing your browsing behavior and interactions helps us optimize the website layout, navigation, and overall functionality.
Feature Development: Feedback and usage data assist us in developing new features and improving existing functionalities to better serve your needs.

5.3 Communication and Marketing

We may use your personal information to communicate with you about our Services, promotions, and other relevant updates. This includes:

Transactional Communications: Sending you confirmations, receipts, updates regarding your ticket purchases, and notifications about changes to events.
Promotional Communications: With your consent, we may send you marketing emails, newsletters, and special offers. You can opt-out of such communications at any time.
Surveys and Research: Inviting you to participate in surveys or research studies that help us understand user preferences and improve our offerings.

5.4 Security and Fraud Prevention

Ensuring the security of your information is a top priority for us. We use your data to:

Protect Against Fraud: Monitor transactions and user behavior to detect and prevent fraudulent activities.
Maintain Website Security: Use information from your visit to enhance our security measures and safeguard the website from unauthorized access, malware, and other security threats.
Compliance with Legal Obligations: Meet our legal and regulatory requirements by tracking and monitoring suspicious activities.

5.5 Data Analytics and Research

We may analyze data collected from our website to understand trends, track user engagement, and generate statistical reports. This aggregated, anonymized data helps us:

Improve Marketing Strategies: Assess the effectiveness of our marketing campaigns and optimize future promotional efforts.
Enhance Service Offerings: Identify areas for improvement in our services and develop new features based on user behavior and preferences.
Benchmark Performance: Compare performance metrics over time to ensure continuous improvement of our website and services.

5.6 Legal and Regulatory Compliance

In certain circumstances, we may use your personal information to comply with legal obligations, protect our rights, and prevent illegal activities. This includes:

Law Enforcement Requests: When required by law, court order, or governmental request, we may disclose your personal data.
Protection of Rights: Use your information to enforce our Terms, protect our intellectual property, and safeguard the rights and safety of our users and the public.
Dispute Resolution: Employing your data in the resolution of disputes or legal claims, as required.

6. HOW WE SHARE YOUR INFORMATION

We understand the importance of your privacy and are committed to safeguarding your personal data. We do not sell or rent your personal information to third parties for marketing purposes. However, there are specific circumstances under which we may share your information with third parties.

6.1 Service Providers and Business Partners

We engage third-party service providers and business partners who perform functions on our behalf. These include:

Payment Processors: Third-party payment gateways process your transactions securely. These providers have their own privacy policies and are obligated to protect your financial data.
Analytics and Data Services: Providers such as Google Analytics help us analyze website usage. These providers may collect and process your information to generate insights about website performance.
Customer Support: We may outsource customer support functions to third-party providers who require access to your information in order to assist you.
Marketing and Advertising: With your consent, we may share non-personal information with advertising partners to provide you with targeted content and promotions. In some cases, these partners may receive limited personal information, subject to strict confidentiality obligations.

6.2 Legal Obligations and Protection of Rights

We may disclose your personal information in the following situations:

Compliance with Laws: If required to do so by law or in response to a valid request by a governmental authority, we may disclose your data.
Protection of Rights: To protect and defend the rights, property, or personal safety of Ojuromedia.com, our users, or others, we may share your information if we believe it is necessary.
Investigation of Violations: When investigating potential violations of our Terms or suspicious activities, we may share relevant information with law enforcement or other governmental agencies.
Legal Proceedings: In the event of legal proceedings, litigation, or arbitration, we may disclose your personal data as permitted or required by law.

6.3 Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not controlled by Ojuromedia.com. This Privacy Policy does not apply to such external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. DATA RETENTION AND STORAGE

7.1 Retention Period

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Factors influencing the retention period include:

Transaction Records: Data related to ticket purchases and transactions will be retained for a period necessary to comply with financial, tax, and legal obligations.
User Account Data: Your account information will be retained for the duration of your account’s active use, and for a reasonable period after account deactivation to comply with legal obligations or resolve disputes.
Analytical Data: Non-identifiable data used for analytics may be retained indefinitely for historical and research purposes.

7.2 Data Deletion and Anonymization

When your data is no longer required, we will either delete it securely or anonymize it so that it can no longer be associated with you. You have the right to request the deletion of your personal data, subject to applicable legal obligations and our legitimate business needs.

7.3 Storage and Backup

We employ a variety of security measures to protect your data during storage and while being processed. This includes:

Secure Data Centers: Your data is stored in secure data centers that comply with industry standards.
Encryption: Sensitive data, such as payment information and personal identifiers, is encrypted both in transit and at rest.
Regular Backups: We maintain regular backups of your data to ensure business continuity in the event of system failures or disasters.

8. DATA SECURITY MEASURES

The security of your personal information is of paramount importance to us. We have implemented various technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

8.1 Technical Security Measures

Encryption: We use encryption protocols (such as SSL/TLS) to secure data transmitted between your device and our servers.
Access Controls: Access to your personal information is restricted to authorized personnel on a need-to-know basis.
Firewalls and Anti-Virus: Our systems are protected by advanced firewalls and regularly updated anti-virus software to prevent unauthorized access and malware attacks.
Secure Payment Processing: All transactions are processed through secure, PCI-compliant payment gateways, ensuring that your payment details are handled with the highest standards of security.

8.2 Organizational Security Measures

Employee Training: We regularly train our employees on data security practices and ensure that they understand the importance of protecting your personal information.
Data Access Audits: We conduct regular audits and reviews of our data access policies to ensure compliance with industry best practices.
Incident Response: We have established an incident response plan to promptly address any potential security breaches, including notification procedures and remedial actions.

8.3 User Responsibilities

While we take extensive measures to protect your data, you also play a role in maintaining its security. You are encouraged to:

Use Strong Passwords: Create strong, unique passwords for your account and change them periodically.
Keep Your Device Secure: Ensure that your personal devices are protected with anti-virus software and that you do not share your login credentials.
Log Out When Finished: Always log out of your account when using shared or public devices.

9. YOUR RIGHTS AND CHOICES REGARDING YOUR PERSONAL DATA

We respect your rights regarding your personal information and strive to ensure that you can exercise control over the data we collect about you. Depending on your jurisdiction, you may have certain rights under applicable data protection laws.

9.1 Right to Access

You have the right to request access to your personal data held by us. This includes:

Data Inventory: Requesting a copy of all personal information we have collected about you.
Usage Details: Understanding how your data has been used and shared with third parties.

9.2 Right to Correction

If you believe that any information we have about you is inaccurate or incomplete, you may request that we correct or update this information. This may involve:

Editing Account Information: Making changes to your profile data through your account settings.
Submitting a Correction Request: Contacting our support team to rectify any inaccuracies in our records.

9.3 Right to Deletion

You may request the deletion of your personal data, subject to our legal obligations and legitimate business needs. Please note that:

Exceptions: In some cases, we may be required to retain certain information for legal, tax, or regulatory purposes.
Deletion Process: To initiate a deletion request, please contact us using the information provided in Section 13 of this Privacy Policy.

9.4 Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal data. This means that we will not process your information further without your explicit consent, except as necessary to preserve your data or comply with legal obligations.

9.5 Right to Object

You have the right to object to the processing of your personal data, particularly in cases where we process your data for marketing purposes or other interests that are not essential to the operation of our Services. If you object, we will cease processing your data for those purposes unless we can demonstrate compelling legitimate grounds.

9.6 Right to Data Portability

Subject to applicable law, you may have the right to request that the personal data you provided to us be transferred to another entity or provided to you in a structured, commonly used, and machine-readable format.

9.7 Exercising Your Rights

To exercise any of the rights outlined above, please contact our Data Protection Officer or customer support using the details provided in Section 13 below. We will respond to your request in accordance with applicable law, and please be aware that certain verification processes may be required to ensure that your request is valid.

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Transfers Outside of Nigeria

While our primary operations are based in Benin City, Nigeria, there may be instances where your personal data is transferred to, stored, or processed in countries outside of Nigeria. In such cases, we take appropriate measures to ensure that your data is adequately protected in accordance with this Privacy Policy and applicable data protection laws.

10.2 Safeguards for International Transfers

Standard Contractual Clauses: Where required, we use standard contractual clauses approved by relevant authorities to ensure the secure transfer of your data.
Adequacy Decisions: In instances where your data is transferred to countries deemed to have adequate data protection standards, we rely on the adequacy decisions of regulatory authorities.
Additional Security Measures: We may implement additional safeguards, such as encryption and access controls, to protect your data during international transfers.

10.3 Your Rights in Relation to International Transfers

If you have concerns about the transfer of your personal data outside Nigeria, please contact us for further information. We are committed to ensuring that your data remains secure regardless of where it is processed.

11. CHILDREN’S PRIVACY

11.1 Protection of Minors

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information as soon as possible.

11.2 Parental Consent

Parents or guardians should monitor their children’s use of the Internet. If you believe that we have collected personal information from a child without parental consent, please contact us immediately so that we can take appropriate measures to remove the data.

12. COOKIES AND OTHER TRACKING TECHNOLOGIES

12.1 Use of Cookies

We use cookies and similar technologies to collect information about your use of our website. Cookies help us improve your experience by:

Remembering Preferences: Storing your language preferences, login details, and other personalized settings.
Analyzing Traffic: Tracking the pages you visit and the duration of your visits to help us understand user behavior.
Targeting Advertising: Delivering targeted advertisements that are relevant to your interests and previous interactions with our website.

12.2 Managing Cookies

You have the option to control and manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. However, please note that disabling cookies may affect the functionality of our website and limit your ability to access certain features.

12.3 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixel tags, or similar technologies to gather information about your browsing behavior. These technologies are used for analytics, monitoring website performance, and improving our advertising efforts. The data collected is generally aggregated and anonymized.

13. CHANGES TO THIS PRIVACY POLICY

13.1 Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. When changes are made, the updated policy will be posted on our website along with the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13.2 Notification of Changes

In cases where the changes to this policy are significant, we may notify you via email or through a prominent notice on our website. Your continued use of our Services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

13.3 Historical Data

Past versions of this Privacy Policy may be available upon request. We will maintain an archive of previous versions to demonstrate our commitment to transparency and to comply with applicable record-keeping obligations.

14. DATA BREACH NOTIFICATION

14.1 Incident Response

In the unlikely event of a data breach, we have established procedures to promptly investigate, mitigate, and address the incident. Our internal incident response team is responsible for assessing the scope of the breach and taking corrective measures to secure your data.

14.2 Notification Procedures

If a data breach occurs that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities as required by applicable law. The notification will include:

Details of the Breach: Information about the nature and extent of the data breach.
Actions Taken: Steps we are taking to mitigate the breach and secure your data.
Recommendations: Guidance on actions you may wish to take to protect yourself.

15. THIRD-PARTY WEBSITES AND SERVICES

15.1 External Links

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or the content of any third-party websites. We encourage you to review the privacy policies of any external sites you visit.

15.2 Integration with Social Media Platforms

If you use social media features provided on our website (such as “Like” or “Share” buttons), these features may collect information about your interactions. Social media platforms have their own privacy policies, which govern the collection and use of your data. We recommend reviewing those policies for more details.

16. YOUR RESPONSIBILITIES AND HOW TO PROTECT YOUR DATA

16.1 Account Security

Strong Passwords: Choose strong, unique passwords for your account, and do not share them with others.
Regular Updates: Change your password regularly and update your security settings.
Device Protection: Ensure that your devices have adequate security measures in place, including up-to-date anti-virus software and firewalls.

16.2 Awareness and Vigilance

We encourage you to be aware of phishing scams and fraudulent attempts to obtain your personal data. Always verify the authenticity of communications that request sensitive information and contact us directly if you have any concerns.

17. INTERNATIONAL CONSIDERATIONS

17.1 Applicability Beyond Nigeria

While Ojuromedia.com is based in Benin City, Nigeria, our Services may be accessed by users from various parts of the world. We strive to comply with applicable data protection laws in all jurisdictions where our users reside. This Privacy Policy has been designed to meet the highest standards of data protection and privacy globally.

17.2 Cross-Border Data Transfers

When transferring your data internationally, we take appropriate measures to ensure that your personal information is protected. These measures include the use of secure data transfer protocols and compliance with relevant legal frameworks.

18. ADDITIONAL INFORMATION AND CLARIFICATIONS

18.1 Aggregated and Anonymized Data

We may aggregate or anonymize the data we collect so that it can no longer be associated with any particular individual. This aggregated or anonymized information may be used for research, analysis, and reporting purposes without any further notice or consent.

18.2 Third-Party Privacy Policies

For any services or applications that integrate with our website, such as payment processors or social media networks, please be aware that those third parties may have their own privacy policies. We recommend reviewing those policies to fully understand how your information is managed once shared with those services.

19. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ojuromedia Limited
Address: Airport Road, Benin City, Nigeria
Phone: +234 803 861 2863
Email: info@ojorumedia.com
Website: https://ojorumedia.com

Our Data Protection Officer is available to address any inquiries you may have regarding your personal data and our data protection practices. We are committed to responding to your inquiries promptly and efficiently.

20. ACKNOWLEDGEMENT AND ACCEPTANCE

By accessing and using Ojuromedia.com, you acknowledge that you have read, understood, and agree to the terms set forth in this Privacy Policy. Your continued use of our Services signifies your consent to our data collection, use, and sharing practices as described herein.

This Privacy Policy forms part of our legal framework governing our relationship with you as a user of our Services. If you do not agree with any part of this policy, please discontinue the use of our website and our Services immediately.

21. UPDATES AND REVIEW

We reserve the right to modify this Privacy Policy from time to time. Any changes will be communicated through updates on our website and, where appropriate, via email notifications. We encourage you to review this policy periodically to stay informed about how we are protecting your information.