Frequently Asked Questions
Get Tickets to the Hottest Shows and Events with Ease
1. What is Ojuromedia.com and what services does it offer?
Ojuromedia.com is a comprehensive online ticketing platform based in Benin City, Nigeria. We specialize in selling tickets to various events and shows—from concerts and festivals to theater performances and talent shows—across Nigeria. Our platform connects event organizers with ticket buyers, offering a secure and user-friendly environment to purchase tickets, view event details, and receive important updates. Our goal is to make event discovery and ticket purchasing as seamless and enjoyable as possible.
2. How do I create an account on Ojuromedia.com?
Creating an account is straightforward. Simply click on the “Sign Up” or “Register” button on our homepage, and fill in the required information, including your name, email address, and a secure password. Once you submit your details, you will receive a verification email. Follow the link in the email to activate your account. Having an account allows you to track your purchases, receive notifications about upcoming events, and access special promotions.
3. What payment methods are accepted on the website?
We offer a variety of secure payment methods to accommodate our diverse clientele. These typically include major credit and debit cards (such as Visa, MasterCard, and Verve), bank transfers, and mobile payment options popular in Nigeria. All transactions are processed via trusted, PCI-compliant payment gateways to ensure your financial data remains secure throughout the transaction process.
4. How do I purchase tickets for an event?
Purchasing tickets on Ojuromedia.com is designed to be simple. First, browse the available events and select the one you’re interested in. Review the event details, choose your preferred ticket type (for example, General Admission or VIP), and click “Buy Now” or “Purchase Ticket.” You’ll be prompted to log in or create an account if you haven’t already. Then, follow the on-screen instructions to enter your payment details. Once the payment is processed, you’ll receive a confirmation email with your digital ticket and further instructions.
5. What should I do if I forget my password?
If you forget your password, click on the “Forgot Password?” link available on the login page. You will be prompted to enter your registered email address. An email with instructions to reset your password will be sent to you. Follow the link provided in the email and set a new password. If you encounter any issues during this process, our customer support team is available to help you regain access to your account.
6. How do I know if my ticket purchase has been confirmed?
Once your payment is successfully processed, you will receive an immediate confirmation email that includes your order number, event details, and a digital ticket (either as an attachment or a downloadable link). You can also check your account dashboard on Ojuromedia.com for the status of your recent purchases. If you do not receive a confirmation within a few minutes, please check your spam folder or contact our customer support for assistance.
7. What is your refund policy if an event is canceled or rescheduled?
Our refund policy is clearly outlined to protect both ticket buyers and event organizers. Generally, if an event is canceled by the organizer, you are entitled to a refund of your purchase price (minus any non-refundable service fees). In cases of significant rescheduling or material changes to event details, you may have the option to either accept the new event schedule or request a refund. We advise reviewing our Refund and Return Policy on our website for detailed conditions and to understand the timelines and procedures for processing refunds.
8. How can I contact customer support if I have questions or issues?
Our customer support team is here to help you with any questions or issues you might have. You can reach us via email at [Insert Support Email], call us at 0909 181 9480, or use the contact form available on our website. We aim to respond to all inquiries within 48 hours on business days. Our support team is well-equipped to assist with everything from account issues to ticket purchase inquiries and refund requests.
9. Can I transfer or resell my ticket if I cannot attend the event?
Tickets purchased through Ojuromedia.com are typically non-transferable and non-refundable unless explicitly stated otherwise by the event organizer or under specific circumstances (such as event cancellation). However, if you are unable to attend an event, you may explore options such as exchanging your ticket for another event date (if offered) or contacting our customer support for guidance. Please note that unauthorized resale or scalping of tickets may violate our terms and could lead to cancellation of your ticket.
10. How will I receive my tickets after purchase?
After your purchase is complete, your digital ticket will be sent directly to your registered email address. Additionally, you can access your tickets by logging into your account on Ojuromedia.com. It’s important to ensure that the email address provided during registration is correct, as this is how we deliver your tickets and any event updates. For some events, physical tickets may be available upon request or at designated collection points—this will be clearly mentioned in the event details.
11. What happens if there are changes to the event details after my purchase?
Event organizers sometimes make changes to event details such as venue, time, or performers. In such cases, we will notify you via email and update the event information on our website as soon as possible. If the changes are substantial—such as a major change in the lineup or venue—you may be offered the option to request a refund or exchange your ticket for an alternative event. We recommend regularly checking your email and the event page for the most up-to-date information.
12. How secure is my personal and financial information on Ojuromedia.com?
We take the security of your personal and financial information very seriously. Our website uses advanced encryption protocols (such as SSL/TLS) and is PCI-compliant to ensure that all transactions are processed securely. In addition, we employ robust data protection measures, including secure data centers, access controls, and regular security audits, to safeguard your data. Our privacy practices are detailed in our comprehensive Privacy Policy, which outlines how your information is collected, used, and protected.
13. Do you offer a mobile app for easier access to events and ticket purchases?
While our primary platform is the Ojuromedia.com website, we are continuously exploring ways to improve user experience. We are currently in the process of developing a mobile application to enhance accessibility and provide a more seamless ticket purchasing experience on the go. For now, our website is fully optimized for mobile devices, ensuring that you can browse, purchase tickets, and manage your account easily from any smartphone or tablet.
14. What should I do if I encounter technical difficulties on the website?
If you experience technical difficulties while using Ojuromedia.com, the first step is to ensure that your internet connection is stable and that you are using a supported browser. If the problem persists, please clear your browser’s cache and cookies, or try accessing the website from a different device. Should the issue remain unresolved, please contact our technical support team via our customer support email or phone. Be sure to include a detailed description of the problem, along with any error messages or screenshots, to help us diagnose and resolve the issue as quickly as possible.
15. How can I provide feedback or suggestions about my experience with Ojuromedia.com?
We value your feedback as it helps us improve our services and tailor our offerings to better meet your needs. If you have any feedback or suggestions regarding your experience with our website, ticket purchasing process, or any event you attended, please feel free to share your thoughts. You can submit feedback directly through our website via the “Contact Us” or “Feedback” section, or email us at info@ojorumedia.com. We review all feedback carefully and may follow up with you for further insights if needed. Your input plays an important role in helping us deliver a better user experience.